Xfinity NOW
Designed a sister brand to Xfinity, offering flexible, prepaid internet and mobile to the budget-conscious consumer.
Xfinity FCC Label Access
Designed a self-serve solution in My Account, enabling instant access to FCC labels—reducing call volume and improving the customer experience.
Encore
Developed a premium product for a music streaming platform, converting 60% of free users into paid subscribers.
Farm to Flame
Redesigned the website for a start-up, increasing user understanding of the brand and it’s products by over 34%
Hi, I'm Katie 👋
As a UX & Product Designer, I focus on making complex, high-touch digital experiences seamless for existing customers—from account management and billing to support, privacy and omnichannel communications.
I bring a generalist mindset to UX, blending research, ideation, design, usability, and accessibility to craft solutions that drive impact. A skilled collaborator, I excel on cross-functional teams of all sizes with successful tenures at start-ups, agencies and Fortune 500 companies.
When I’m not designing, I’m watching movies, making art, trying out an Allison Roman recipe or mentoring UX newcomers through ADPList.
Questions? Comments? Exciting opportunties? Let’s chat.